Last updated October 30, 2026
Your sleep data is personal, and some of what you tell us is health information. This page explains exactly what we collect, why we need it, who touches it, and how you get it back or get rid of it. We have tried to write it in plain language rather than legal boilerplate. It covers everything we offer.
NEOS Performance is the operating name of CRS Circadian Rhythms and Sleep Inc., 5909 Briarwood Cr., Delta, British Columbia V4E 2X1, Canada. We are the organization accountable for the personal information described here, under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act.
Questions, requests or complaints: contact us.
Free Subjective Sleep Assessment
You give us your name and email address, and answers about your sleep — how you sleep, how you feel, and relevant health context. We use this to produce your assessment and to follow up with you about it. You pay us nothing for this, and you are under no obligation to buy anything.
Advanced Sleep Assessment
In addition to the above, we receive data from your sleep-tracking device and produce a detailed report. We delete both within 3 days after you leave. Your device stays connected so we can prepare another report when you ask. We read your device only to deliver a service you have with us (your subscription, coaching or an assessment you bought), when you open MyNEOS, when you ask us to, or, rarely, to keep a copy of your history when a device service is about to shut down. You can disconnect it at any time.
Elite Sleep® Coach subscription
When you connect an Oura Ring, Fitbit or Apple Watch, we receive your sleep and recovery data: time asleep, sleep stages, sleep efficiency, wake episodes, heart rate, heart rate variability, temperature and activity. We receive this only after you authorise the connection, and only for as long as you stay connected.
We also keep what you write back to us in email coaching — including things like alcohol, meal timing, stress, shift patterns and medication, when you choose to mention them.
Fitbit and Google health data
If you connect your Fitbit or Apple Watch (through the Google Health app), NEOS Performance receives the following from Google, with your permission and read-only: your sleep sessions and sleep stages, heart rate and related health measurements, and activity data such as steps. We use this data only to prepare your sleep reports and the coaching you receive from NEOS, and your NEOS coach reviews it with you. We do not sell it, use it for advertising, or use it to train AI models. We share it only with service providers that help us run NEOS (such as our secure hosting and the AI service that helps us prepare your sleep report), and only for that purpose, or when the law requires it. You can disconnect Fitbit at any time on your device page or in your Google Account, and you can ask us to delete your data in MyNEOS or by writing to glenn@neosperformance.com. We delete it within 3 days.
NEOS Performance's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Premium Sleep Coaching
Coaching sessions are held by video call. Those sessions are recorded and transcribed so that Dr. Glenn J. Landry, PhD, has an accurate record of what was discussed and can prepare properly for your next session. Our meeting assistant notifies you in the call when recording starts, and it stays visible on screen throughout.
If you would prefer not to be recorded, say so and we will turn it off. It does mean we cannot keep detailed notes of the session, which affects how well we can follow up with you — but it is your call.
Recordings and transcripts are held by our meeting provider (Fireflies.ai) and are treated as confidential health information.
Organizations and workshops
Where we deliver training or assessments to an organization, that organization may share attendee details with us so we can run the session.
Your individual results are private, and your employer does not get access to them. What we report back to an organization is a summary of the group as a whole. Where we draw attention to a particular data point, it is de-identified.
Online courses
Our courses are licensed to and delivered by First Responder Health. When you register for a course you are dealing with them, not with us, and their privacy policy applies to that registration.
Newsletter
When you sign up for our newsletter we collect your email address, the page you signed up on and the date. We use them to send you our monthly newsletter. Every email has an unsubscribe link, or you can write to glenn@neosperformance.com. We keep your email address until you unsubscribe; after that it stays on a do-not-email list so we never send to it again, unless you ask us to delete it.
Hearing from us
Apart from messages about a service you are using, we write to you about our services only in these cases:
Newsletter subscribers hear from us until they unsubscribe. Every newsletter and every email about our services tells you how to stop: use the unsubscribe link or reply "stop", and we stop within 10 business days.
Sleep report opens
When a sleep report is opened, we record when it was opened, how (web page or PDF), whether it was opened by the client, by our staff or by someone with the shared link, the type of device, and a scrambled, one-way coded version of the internet address (never the address itself). We use this to see whether a report was opened and to help keep report links secure, and we delete these records automatically after 13 months.
Payment information
Payments are handled by Stripe. Stripe holds your card details — we never see or store your full card number. We can see that a payment succeeded or failed, and the billing details needed for invoicing and tax.
Website analytics
Our website uses Google Analytics to count visits and to see which pages, links and buttons people use, so we can make the site better. It uses cookies. It records the pages you view and what you click, with general details such as your device, browser and approximate location (city or region). We also use it on a few public pages of our app (the Free Sleep Assessment and the sign-up and payment pages), but never inside MyNEOS or on your results, reports or sign-in pages, and it never receives your answers or your sleep or health information. Google provides this service for us. Google signals and advertising features are switched off, the data is kept for 14 months, and, according to Google, Google Analytics does not store IP addresses. You can block it in your browser's privacy settings or with Google's opt-out add-on.
We do not sell your data. We do not share it with advertisers. We never have.
For the Elite Sleep® Coach subscription, your sleep data and your replies are processed using AI systems that we operate. They run on an AI model from a third-party provider and are guided by Dr. Landry's methodology to analyse patterns and prepare your report every two weeks. Your data is never used to train public AI models.
Dr. Landry oversees the service, and the methodology behind it is his. Where your data or your replies suggest a possible medical issue, a person reviews it before we respond. How much of the routine correspondence he reviews personally will change as the service grows, but his oversight and your ability to reach a person do not.
Dr. Landry's coaching method has been built up over thousands of hours of client sessions. To capture that method, we extract what Dr. Landry himself said in those sessions — his explanations, his analogies, the way he frames a problem — and use it to keep the method consistent across everything we deliver.
What clients said is not used for this. Your own words stay in your record, used for your coaching.
We use a small number of service providers to run the business:
We give each provider only what it needs to do its job for us, and each handles it under its own privacy terms. Some are located outside Canada, including in the United States, which means your information may be stored or processed there and may be accessible to authorities under the laws of those countries.
We may also disclose information where the law requires it.
Sleep data, heart rate and anything you tell us about your health is sensitive. We treat it that way. Access is limited to Dr. Landry and the small number of people and systems needed to deliver the service. We ask you to share health context only where it helps your coaching — you are never obliged to tell us anything.
Ask us at any time: in MyNEOS (Account → Request deletion of my account and data), or by email to glenn@neosperformance.com from the address you use with us. Any subscription ends the day you ask. Within 3 days we delete your data and confirm by email. We keep only payment records (tax law), a dated note of the deletion as proof (counts only, no health data), anonymous, combined statistics that cannot be traced back to you, and your email address on a do-not-email list, so we never write to you again (ask, and we delete that too).
You can ask us to:
Ask us and we will respond within 30 days, or within 3 days for a deletion. If you are not satisfied with how we have handled a privacy matter, you can complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
We use access controls, encryption in transit, and reputable infrastructure providers. No system is perfectly secure, but if a breach affected you we would tell you, as the law requires.
Our services and MyNEOS are for adults. If Dr. Landry advises a parent on a teen's sleep, the parent is our client; we do not connect the teen's device or keep their sleep data.
If we change this policy we will update the date at the top of the page, and where the change is significant we will tell you by email.