Last updated September 2026
NEOS Performance is the operating name of CRS Circadian Rhythms and Sleep Inc., a company incorporated in British Columbia, Canada. In these terms, "we", "us" and "NEOS" mean that company. "You" means the person or organization using our services.
You can reach us through our contact page.
These terms apply to our website and to everything we offer through it — the Free Sleep Assessment, the Advanced Sleep Assessment, our online courses, the Elite Sleep Coach subscription, Premium Sleep Coaching, and corporate training and workshops.
By using our website or buying any of our services, you agree to them. If you don't, please don't use the site or buy the services.
NEOS provides sleep coaching and education. We look at your sleep data and your history, interpret them, and give you guidance on improving your sleep.
Nothing we provide is a diagnosis, a treatment, or medical advice, and we are not your physician. This is true of every service on this page — the free assessment, the paid assessment, the courses, the subscription, coaching, and anything we deliver to an organization.
Sleep problems sometimes have medical causes, sleep apnea being the most common. Coaching is not a substitute for a clinician. Where something in your assessment or your data suggests a possible medical issue, we will tell you so and recommend you speak to your doctor — but the decision and the care itself sit with you and your physician.
Never stop, start or change a prescribed medication because of anything we tell you. That conversation belongs with the healthcare professional who prescribed it.
If you think you may be having a medical emergency, contact your local emergency service.
You're welcome to read, use and share our website. Please don't misuse it — no attempting to break or overload it, no scraping it at scale, and no using it to do anything unlawful.
Our articles, course materials, assessment reports, frameworks and the Elite Sleep® and Surviving Shift Work® names are ours. You're free to use what we give you for your own purposes. Please don't republish, resell or teach from our materials without asking us first.
Free Sleep Assessment. Free to complete. You give us information about your sleep and we give you an initial picture in return. We keep what you tell us and handle it as described in our Privacy Policy. There is no obligation to buy anything.
Advanced Sleep Assessment. A one-time paid assessment combining your sleep-tracking device data with expert interpretation, delivered as a report. What it covers is described on the service page at the time you buy.
Online courses. Our Sleep Management and Surviving Shift Work® courses are licensed to and delivered by First Responder Health. Registration, payment and access are handled by them, under their terms. The course content remains ours.
Elite Sleep Coach subscription. Covered in detail in the next section.
Premium Sleep Coaching. One-to-one coaching with Dr. Landry. What your programme includes is agreed with you before you begin, based on your assessment and your circumstances. Fees are payable in advance.
Corporate training and workshops. Where we work with an organization, that engagement is governed by the agreement entered into with that organization. Where that agreement and these terms differ, that agreement applies.
Elite Sleep Coach is an AI-assisted subscription service delivered by email. It includes:
What "AI-assisted" means here. Your sleep data and your replies are analysed using AI systems we operate. Those systems prepare your reports and coaching emails using Dr. Landry's methodology — the same approach he uses in his own practice.
Dr. Landry oversees the service, and the methodology behind it is his. Where your data or your replies suggest a possible medical issue, a person reviews it before we respond, and you can ask to speak to a person at any point.
How much of the routine correspondence Dr. Landry reviews personally will change as the service grows — early subscribers get more of his direct attention than is possible at a larger scale. What does not change is that the methodology is his, the oversight is his, and there is always a way to reach a person. We explain how your data is handled in our Privacy Policy.
The service depends on your device data. You need a compatible sleep tracker — currently Oura or Fitbit — connected and actively syncing. If your device stops sending data, we cannot produce meaningful reports, and we may pause or end your subscription if that continues.
Price, billing and renewal
Prices are in US dollars. If your card is issued in another currency, your bank sets the conversion rate and may add its own fee.
Your subscription renews automatically — monthly or annually, depending on the plan you chose — and continues until you cancel it. We charge the payment method you gave us at the start of each billing period. Payments are processed by Stripe; we never see or store your full card number. The charge appears on your statement as NEOS PERFORMANCE.
We may change our prices. If we do, we will tell you by email before the change affects you, and you can cancel before it takes effect.
Cancelling
You can cancel at any time, and it takes about a minute. Manage your subscription here:
billing.stripe.com — manage or cancel your subscription
Enter the email address you subscribed with and you will be sent a login link. You can cancel, update your card, or change your details there. You do not need to email us first, and we will not ask you to justify the decision.
Cancellation takes effect at the end of the period you have already paid for. You keep access until then, and you will not be charged again.
Assessments, courses and coaching are payable in advance. Subscription payments are taken at the start of each billing period.
We do not offer refunds as a matter of course. If you have a concern about something you have bought from us, contact us and we will consider it.
For the subscription specifically, cancelling stops the next charge and you keep what you have already paid for, so we do not routinely refund part-used periods. If something has genuinely gone wrong — you were charged after cancelling, or charged twice — tell us and we will put it right.
For any of this to work, you need to give us accurate information, and — where a service depends on it — keep your device connected and answer your coach's questions honestly. We can only work with the data and the answers we have.
What we produce for you is for your own use.
We may change what a service includes, or stop offering it. Where that affects something you are paying for, we will tell you by email and you will not be charged again. We may also end a service if payment fails repeatedly, if the data a service depends on stops, or in the rare case of abusive conduct.
We work hard to give you good, evidence-based guidance, but we cannot guarantee a particular result. Sleep is affected by many things outside our view, and how much benefit you get depends in large part on what you do.
To the extent the law allows, our liability to you is limited to what you have paid us for the service in question in the twelve months before the issue arose. Nothing here limits liability that cannot legally be limited.
These terms are governed by the laws of British Columbia, Canada, and the courts there have jurisdiction.
If we update these terms, we will change the date at the top of this page and, where the change is significant and affects something you are paying for, tell you by email.